REFUND POLICY
REFUND
POLICY
Effective Date: 23 February 2026
Last Updated: 23 February 2026
1. GENERAL POLICY
Digital Jockey maintains a strict refund policy to ensure transparency and fairness in all service engagements.
1. GENERAL POLICY
Digital Jockey maintains a strict refund policy to ensure transparency and fairness in all service engagements.
2. ELIGIBILITY FOR REFUND
A client shall be eligible for a full refund ONLY if: (a) The payment made was an advance payment; AND (b) Work on the project has NOT yet commenced; AND (c) A written refund request is submitted before project initiation.
2. ELIGIBILITY FOR REFUND
A client shall be eligible for a full refund ONLY if: (a) The payment made was an advance payment; AND (b) Work on the project has NOT yet commenced; AND (c) A written refund request is submitted before project initiation.
3. NON-REFUNDABLE SITUATIONS
No refund shall be provided under the following circumstances: (a) Once work has commenced, including but not limited to strategy development, CRM setup, team allocation, outbound calling, automation configuration, or campaign execution. (b) If resources have been allocated or operational activities have started. (c) For completed milestones or partially executed services. (d) For performance dissatisfaction after work initiation, unless otherwise stated in a signed agreement.
3. NON-REFUNDABLE SITUATIONS
No refund shall be provided under the following circumstances: (a) Once work has commenced, including but not limited to strategy development, CRM setup, team allocation, outbound calling, automation configuration, or campaign execution. (b) If resources have been allocated or operational activities have started. (c) For completed milestones or partially executed services. (d) For performance dissatisfaction after work initiation, unless otherwise stated in a signed agreement.
4. DEFINITION OF 'WORK COMMENCEMENT'
Work shall be considered commenced once any of the following occurs: - Kick-off meeting conducted - Internal team assigned - CRM or automation setup initiated - Calling, outreach, or marketing execution started - Strategy documentation prepared
4. DEFINITION OF 'WORK COMMENCEMENT'
Work shall be considered commenced once any of the following occurs: - Kick-off meeting conducted - Internal team assigned - CRM or automation setup initiated - Calling, outreach, or marketing execution started - Strategy documentation prepared
5. REFUND PROCESS
Eligible refund requests must be submitted in writing to support@digitaljockey.in. If approved, refunds will be processed within 7–14 business days via the original mode of payment.
5. REFUND PROCESS
Eligible refund requests must be submitted in writing to support@digitaljockey.in. If approved, refunds will be processed within 7–14 business days via the original mode of payment.
6. EXCEPTIONS
Any alternative refund terms must be clearly documented in a signed agreement. In case of conflict, the signed agreement shall prevail.
6. EXCEPTIONS
Any alternative refund terms must be clearly documented in a signed agreement. In case of conflict, the signed agreement shall prevail.
7. GOVERNING LAW
This Refund Policy shall be governed by the laws applicable to the contracting Digital Jockey entity (India or UAE), as defined in the client agreement.
7. GOVERNING LAW
This Refund Policy shall be governed by the laws applicable to the contracting Digital Jockey entity (India or UAE), as defined in the client agreement.
18. CONTACT INFORMATION
For privacy-related inquiries: Contact: Founder@leadgenerationdj.com | India Office: Shafia Complex, 3rd Floor, Sakchi, Jamshedpur – 831001, India | UAE Office: Fahidi Heights, 17th Floor, 3A, Bur Dubai, Dubai, UAE
18. CONTACT INFORMATION
For privacy-related inquiries: Contact: Founder@leadgenerationdj.com | India Office: Shafia Complex, 3rd Floor, Sakchi, Jamshedpur – 831001, India | UAE Office: Fahidi Heights, 17th Floor, 3A, Bur Dubai, Dubai, UAE
Ready to Install a Predictable Sales Engine?
Install a structured, human-led sales system that consistently books qualified meetings for your business.
Ready to Install a Predictable Sales Engine?
Install a structured, human-led sales system that consistently books qualified meetings for your business.
Ready to Install a Predictable Sales Engine?
Install a structured, human-led sales system that consistently books qualified meetings for your business.